Author: Bill Grace

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Are container orders, shipped products, or products in shipping allowed to be canceled?

Cancellations will not be accepted after the order has been entered into production or in theshipping process. Order Acknowledgements should be carefully reviewed to ensure compliancewith your original order.

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Does Southern Sky Home have a warranty on its products?

Southern Sky Home warrants its products against defects in materials and workmanship for aperiod of one year from the date of the original purchase. For products which Southern SkyHome finds to be defective, we will supply repair parts, replace, or provide an allowance for localrepair at our option.

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How are products shipped?

Our furniture typically ships floor load via LTL carriers. *We must be notified in advance ofany special delivery requirements (e.g., lift gate service, delivery appointment, etc.) as additionalcharges will apply. Our online checkout process provides you with real time costs and shippingwith be handled via our customer service team. You can also contact customer service […]

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What is the Shipping Lead Time for My Orders?

Once your order is confirmed, account status, and payment method are verified, in stockproduct will ship within 3 – 5 business days. New or out-of-stock product require longer leadtime. Daily Inventory levels, including incoming quantities, are updated live on our website atfinal checkout in the cart. *This offer excludes any location if our carrier of […]

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Are your products inspected at the factory before shipping?

All Southern Sky Home proprietary products are carefully inspected at our factory by a third-party inspection company to ensure product construction meets our requirements, the finishcomplies with our counter samples and overall, the products meet our standards. You will alsofind our packaging is some of the best in the industry and able to withstand normal […]

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Is it possible to purchase Southern Sky Home products online?

Southern Sky Home products are sold through authorized dealers only. However, many ofour retailers do provide online ordering through their websites, for customers within theirservice areas only. We strongly recommend that you purchase your furnishings through a localretailer, to ensure the very best service after the sale.

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Can I get a Southern Sky Home catalog?

We have moved away from printed catalogs due to the current trend to place orders online.Printed catalogs become outdated very quickly and our website is updated on a regular basis.We also made the move due to environmental reasons. Your local retailer may also be able toprovide you with spec sheets to assist in your decision-making […]

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